Support

onSensor adds creator-analysis controls to Instagram, Facebook and TikTok profile pages. It reads profile and post metrics visible in your browser, ranks short-form content, and lets you save profiles into private folders. A signed-in revisit refreshes a profile only if it is already on your sensor. The extension does not run on any other site.

The free in-page ranking can work without a onSensor account. Signing in is required to save profiles, maintain folders, and build historical observations in the web app.

• Instagram, Facebook and TikTok page access lets the extension read the current profile page and add the Sensor interface. It does not load on direct messages or account settings.
• Storage keeps your sign-in session, cached folders and totals, and completed local profile analyses in your Chrome profile.
• Service host access lets the extension sign you in and send profiles you choose to save, or refresh profiles you already track, to the onSensor backend.

The extension does not request access to Chrome's history database, downloads, bookmarks, clipboard, camera, microphone, contacts, or precise location.

Sensor controls do not appear

• Reload the supported page after installing or updating the extension.
• Confirm the extension is enabled in Chrome and has site access for that platform.
• Try a creator profile, Page, channel, Reels, or videos surface rather than a feed or inbox.

A full analysis stops early

• Keep Chrome open while the analysis loads the profile's posts.
• Check that the platform page still works normally in the same browser session.
• Reload once; supported platforms frequently change page and response formats.

Sign-in or saving fails

• Verify your email and password by signing in to the onSensor web app.
• Sign out of the extension, sign back in, and retry the save.
• Make sure your network is not blocking the onSensor or Supabase service domain.

The Privacy Policy explains exactly which profile, post, account, and technical fields the Service handles, what stays local, and when data is sent to our backend.

For account deletion, server-side data deletion, or instructions for clearing local extension storage, use the Data Deletion page.

Email support@onsensor.com with “Security report” in the subject. Include reproducible details and the affected URL or component. Do not access another person's account or data while investigating.